Careers

Summary of Duties: Tellers are the initial contact to our valued customers or future customer.  You will greet our clients with a smile and perform all of the other paying and receiving duties while following PNB’s policies and procedures.  It is essential that you enjoy working with the Public and have an outgoing personality that allows you to promote and sell our products and services.

Specific Duties:

1. Processing customer transactions such as deposits, transfers, withdrawals, credit card, ATM transactions, money orders, official checks, loan payments and all other transactions and functions in association with a paying/ receiving bank teller.
2. Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
3. Identify customer needs for bank products and services, matching products and services to those needs, while ensuring quality customer service and outstanding customer satisfaction and loyalty.
4. Ability to effectively communicate information and ideas both verbally and in writing
5. Responsible for the security of cash and transaction documentation
6. Responsible for handling large volumes of cash and balancing individual cash drawer on a daily basis
7. Must be continuously aware of fraud loss and check cashing guidelines as well as all security/ audit policies and procedures
8. Responsible for Regulatory Reporting requirements associated with the teller position
9. Subject to performing cash shipments between branches and performing vault teller functions
10. Required to train other tellers as needed
11. Complete and successfully pass required skills test
12. Contribute to meeting any PNB’s goals and objectives
13. Complete work-related reports and educational computer courses in between customers, assigned by management.

Requirements:

• High School Diploma or equivalent, some college preferred.
• Cash handling experience or sales experience
• Conscientious worker with excellent customer service skills
• Ability to perform multiple daily tasks and work under pressure with speed and accuracy
• Excellent attendance
• Professional appearance and cooperative attitude
• Understanding of customer service techniques, PC/10 key functions
• Ability to lift/move/carry approximately 50 lbs. if required to perform the essential job functions
• Subject to working any shift hours Monday-Thursday 7:45 am to 4:30 pm and Friday 7:45 am to 7:00 pm
• Some afterhours might be required Monday – Thursday to 6:00 pm
• Some Saturdays Required (8:30 am – 1:30 pm)

For more information or to apply for this job, visit www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days.  After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position.  Management reserves the right to waive the six-month minimum.

Posted: May 23, 2024

Summary of Duties: Account Services Representatives are responsible for answering phones and transferring to appropriate departments, advising customers of hours of operation, helping customers with checking account information, indemnity bonds, forgeries, collections drawn on our bank, printing NSF, PDP, and loan notices, sending ACH files, chargeback items, process incoming and outgoing wires, FEN-CEN report on wires, non-posted and stop payment items, loading REG CC holds, entering account maintenance, change of addresses, and other duties as assigned.

Specific Responsibilities:

1. Processing Chargebacks, NSF funds deposited into customer’s account.
2. Must perform all transactions and duties within established policies and procedures.
3. Ensure the security of processing incoming wires and outgoing wires.
4. Printing NSF, PDP, and loan notices and sending/ receiving ACH file.
5. Manually work daily Non-Post and Stop Pay items.
6. Load REG CC holds into the system.
7. Load Stop Pay items into the system.
8. Collections- checks drawn on us.
9. Completing Affidavit of Forgery, Unauthorized ACH and/or check items, Debit Card Disputes.
10. FEN-CEN report on wire to verify legitimate people.
11. Must provide optimum customer service, cross sell bank services, and refer customers to appropriate bank representatives as required.
12. Answer all DDA account questions, balancing inquiries, hours of operation.
13. Help customers with the iTalk automated phone system.
14. Research of customer accounts.
15. Assist customers with internet banking, PNB Pro mobile app, iPay bill payments, Remote Deposit and mRDC.
16. Required to train other Account Services Representatives as needed.
17. Required to complete all trainings, assist with implementing new products.
18. Assist with garnishments, audits, daily incoming/outgoing mail for entire bank.
19. Work potential fraud items with ACH, checks, debit card disputes and bill pay.
20. Balance various GL and find outages, ensuring proper entries are made to correct.
21. Responsible to charge off deposit accounts, send collections, and receive recoveries.

 Requirements:

1. High School Diploma; some college preferred
2. Must be computer literate in Word, Excel, and Windows based operating systems.
3. Must maintain the ability to perform multiple daily tasks and work under pressure with speed and accuracy.
4. Must be available to work at least 40+ hours/ week.
5. Must be able to work until 5:30pm or later.

To apply for this position please e-mail Becky Simmons at rsimmons@pnb-ms.net

 Job openings are available exclusively to internal applicants for five business days.  After five business days, openings are available to both internal and external applicants.

 PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position.  Management reserves the right to waive the six-month minimum.

Posted: November 14, 2024